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 Customer
satisfaction has always been the ultimate goal of Nan
Rong. While our machines sell around the world, our service
is as well pervaded over every corner of the world. In
order to enhance quality service, Nan Rong provides an
experienced professional engineering team at customer
service. Not only that the engineer must undergo continuous
training sessions, but who also need to adapt new information
and technology worldwide, as it is to integrate ones technical
knowledge, as well as to upgrade ones competitiveness
in the industry. As a team, we wish to provide the best
quality products and services to the world. It is the
forever principle of Nan Rong.
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- Turnkey Solution
In the world of globalization, to keep abreast of world
trends, we provide a series of turnkey solutions as additional
services for the plastic industry. The mission is carried
out by our experienced technical team for visiting and
counseling clients from around the world. In China, we
have remarkably carried out many successful cases. Our
service includes total facility automation standardization,
planning, design, manufacturing, install, turnkey and
service maintaining. We are also in charges of equipment,
solutions, and materials planning in respect to the various
demands of our customers.
- Service Location and Distribution
Our high quality machines and innovative service are distributed
worldwide, which include North America, Europe, Middle
East, Southeast Asia, China, and Taiwan. Our maintenance
stations can be found in the regions listed. Our technicians
residing in these areas are ready to provide the fastest
professional service to our clients.
- Technical Support
In case of any questions, we recommend to use facsimiles,
e-mail,
or telephone to contact
us. Our technical personnel will be glad to serve
and provide you the most satisfactory and instant solution.
- Installation Service
Our technicians will be dispatched to the customer’s location
for machine installation and installation counseling,
as well as operational counseling and training.
- Professional Mold Testing Service
Professional mold testing is available when customer provides
the mold. Combined shipment for delivery is available
after testing.
- Quality Assurance
A one-year warranty available for new machine under normal
operation.
- Sufficient Parts Supply
We supply sufficient parts with reasonable prices and
quick delivery. Prior to delivery, inspection is conducted
to ensure quality control.
- Periodical Itinerancy Maintenance
The periodical itinerancy maintenance service conducted
by our engineers and technical team ensures the best performance
of customer’s machines.
- Customer Satisfaction Survey
To upgrade our quality & service, we dedicate in conducting
surveys regarding customer satisfaction in both quality
and post-purchase service. The mission helps to ensure
machine qualities and the improvement of customer service.
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